Refund Policy
Returns & Refunds Policy
Effective Date: 2025-07-23
Company: Bromvoël (Pty) Ltd
Return Eligibility
You may return a product within 7 calendar days of receiving it, provided that:
- It is unused and in original packaging
- It is in resalable condition
- You have proof of purchase (invoice or order number)
Non-returnable Products
The following items are non-returnable, unless faulty:
- Custom-made or special-order products
- Electrical items
- Clearance or marked-down stock
Return Process
To request a return:
- Email info@bromvoel.co.za with your order number and reason for return
- Wait for approval and return instructions
- Send the item to the designated return address
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Notify us within 48 hours of delivery
- Provide photos of the issue
- We will offer an exchange, replacement or refund at our discretion
Refunds
- Approved refunds will be processed within 7–14 business days of receiving the returned item.
- Refunds are made via the original payment method (e.g. card, EFT).
Exchanges
- Exchanges for alternate products (size, colour, model) are permitted, subject to stock availability. Additional charges or courier fees may apply.
Returns & Refunds Queries:
Email: info@bromvoel.co.za
Phone: 27 71 392 4511