Privacy Policy

Effective Date: 2025-07-23

Company Name: Bromvoël (Pty) Ltd

Website: www.bromvoel.co.za

Introduction

Bromvoël (Pty) Ltd respects your right to privacy. This Privacy Policy explains how we collect, store, use, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website, you consent to the practices described in this Policy.

What Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Physical/delivery address
• Payment information (processed via secure third-party gateways)
• Browser/device data and IP address
• Shopping preferences and interactions with the site

How We Use Your Information

Your personal information is used for:

• Processing and fulfilling orders
• Delivering products and providing after-sales support
• Sending transactional emails (order confirmations, delivery updates)
• Responding to queries or service requests
• Marketing communications (only with your consent)
• Improving our website and services

Data Sharing

We do not sell or rent your personal data. We may share your information with:

• Courier companies (for delivery purposes)
• Payment processors (e.g. PayFast, PayGate)
• Analytics and advertising tools (e.g. Google, Facebook)
• IT service providers maintaining our website and systems
• All third-party service providers are required to comply with POPIA or equivalent data protection standards.

Cookies

This website uses cookies to:

• Remember user preferences
• Improve site functionality
• Track marketing campaigns and conversions
• You can disable cookies through your browser settings, but this may impact your user experience.

Data Protection

We employ physical, administrative, and technical safeguards to protect your information. Payment details are never stored on our servers and are processed via encrypted, PCI-DSS compliant gateways.

Your Rights

Under POPIA, you have the right to:

• Access your personal data
• Correct or delete your data
• Object to processing for direct marketing
• Lodge a complaint with the Information Regulator (South Africa)
• For requests, contact info@bromvoel.co.za.

Updates

This policy may be updated periodically. Changes will be published on this page with the effective date.

Contact Details

Email: info@bromvoel.co.za

Phone: 27 71 392 4511